Reference

Legal clarity before you join

Our Legal page sets out the rules that apply when you create an account, use the lobby, manage wallet activity and contact us about your records.

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CONTACT ROUTES

Reach us about legal matters

Legal questions need a clear path, not a generic inbox. Use the contact route that matches your request so we can connect your account email, transaction reference and device record with the…

Account terms desk Ask us about account rules, access restrictions, eligibility checks or clause meaning. Include your account email and a short description, and we will respond with the term that applies to your situation.
Privacy request inbox Use this path to ask for access, correction or removal of personal data where the law allows it. We verify you first, then explain what can be changed and what must remain for records.
Payment record help Send UPI, Paytm or PhonePe references here when a legal or compliance check affects wallet activity. We compare the reference with account logs before sharing any status or document request.
DATA CARE

How we handle legal records

Our legal approach starts with keeping account records traceable and limited to the purpose for which they are collected.

Personal data use

We collect account details, contact data, payment references and device signals only for account operation, security checks, support handling and legal duties. We do not ask for extra data unless a specific check requires it.

Cookie choices

Cookies help us keep sessions active, remember language choices and detect suspicious access. You can manage browser settings, though some account functions may not work if essential session cookies are blocked.

Security checks

Login alerts, password resets and payment verification help us reduce unauthorised access. If a risk signal appears, we may pause account changes until you confirm identity through the contact path we provide.

Retention periods

Some records are kept after account closure because payment law, dispute handling or fraud checks require them. When a retention reason ends, we remove or anonymise data according to our internal schedule.

Change requests

If your name, phone number or account email is wrong, send a correction request with proof. We will update what we can and explain any record that must stay unchanged.

Policy contact proof

For legal requests, we may ask for the account email, transaction reference or identity document. This keeps replies tied to the right person and reduces disclosure to anyone else.

Your legal questions answered here

This section answers the legal points we are asked about most often: account access, privacy rights, cookie use, payment records and contact proof. The answers are written for India in plain English, but they do not replace the full terms. If your case involves a specific transaction or account restriction, contact us with the relevant reference so we can check the record.

They apply when you create an account, access the lobby, use wallet services, contact support or ask us to handle personal data. Access also depends on local law and is available where local law permits.

You may ask for personal data linked to your account, such as contact details, profile records and support messages. We verify your identity first, then share what the law allows us to provide.

Yes, you can request correction of inaccurate account data. We may ask for proof before changing names, phone numbers or payment-linked details, because those records can affect verification and wallet checks.

UPI, Paytm and PhonePe references may need to remain for disputes, reconciliation, fraud checks or legal duties. When the reason for keeping a record ends, we remove or anonymise it according to policy.

Cookies support session access, language settings and account security. You can manage cookie settings in your browser, but essential cookies may be required for login, wallet pages and fraud-prevention checks to function.

If access is not permitted where you are, we may restrict account creation, suspend access or ask for location and identity checks. These steps help us apply legal rules before any account activity continues.

Send your request through the relevant contact path with your account email and any transaction reference. We will verify you, check the record, and reply with the action we can take under applicable law.

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